We’re sorry if your package is not in perfect condition. Please open it immediately in the presence of the postman.
If only the packaging is damaged and you want to return something, you can use any packaging of your choice for the return.
If an item is missing or damaged, please have the postman issue a damage report immediately. If the package was dropped off, you should report the damage directly at your local post office.
Please contact our customer support if the postman or the post office cannot assist you further.