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Why was my payment declined?

Updated

If payment by invoice was declined:

  1. You are not of legal age.
  2. Your residence is not in Switzerland or Liechtenstein.
  3. You cannot be found at the address provided for POWERPAY.
  4. Your available POWERPAY credit limit is insufficient.
  5. You are in arrears with POWERPAY.

If you would like more information about the decline, please fill out the online form. Processing takes two working days. For data protection reasons, no information can be provided by phone.

 

If payment by credit card was declined:

  1. 3D Secure not activated.
  2. Credit limit reached.
  3. Time limit exceeded.